Ethiopian public institutions are increasingly adopting technology to enhance service delivery, with experts highlighting its potential to improve efficiency and transparency across the board.
As Ethiopia embarks on a journey of modernisation, experts are lauding the government's efforts to improve service delivery through technological innovation. The Ministry of Innovation and Technology has reported that approximately 45 public service institutions have begun to implement digital solutions aimed at streamlining operations and enhancing accessibility for citizens.
State Minister Yeshurun Alemayehu (PhD) emphasised the importance of technology in transforming public services during a recent press briefing.
He noted that institutions such as the Ethiopian Construction Authority, Ethiopian Agricultural Authority, Educational Assessment and Evaluation Centre, Federal Customs Commission, and Federal Authentication and Registration Agency have already made significant strides in digitising their services.
This transition not only saves time and resources but also aims to reduce bureaucratic hurdles that have long plagued the public sector.
Feteneche Meskele, a researcher and instructor at Wolita Sodo University’s Technology and Innovation Department, echoed these sentiments, stating that the move towards digital service delivery is crucial for fostering transparency and combating corruption.
“By simplifying access to services, we can create a more loyal and inclusive system,” Meskele remarked.
She believes that technology can bridge gaps in service delivery, making it easier for citizens to engage with government institutions.
Despite these advancements, challenges remain. Minister Yeshurun acknowledged that some individuals still prefer traditional paper-based systems, which can hinder the overall effectiveness of digital initiatives.
"There is a segment of the population that is accustomed to tangible processes. Our goal is to gradually shift this mindset while ensuring that all citizens can benefit from modernised services,” he explained.
The Ethiopian Agricultural Authority and Ethiopian Petroleum and Energy Authority are among those actively working to enhance their service delivery through technology.
Both institutions are focusing on integrating digital platforms into their operations to better serve the public and improve efficiency.
As Ethiopia continues to navigate this digital transformation, the government is committed to addressing the barriers that may impede progress.
Training programs and awareness campaigns are being developed to help citizens adapt to new technologies and understand their benefits.
The push for modernisation comes at a time when many countries are leveraging technology to improve public service delivery.
Ethiopia's efforts reflect a broader trend in which governments worldwide are recognising the importance of innovation in enhancing citizen engagement and satisfaction.
Ethiopia's move towards modernising public service delivery through technology represents a pivotal step in improving efficiency and transparency within government institutions.
While challenges remain, the commitment from both government officials and academic experts suggests a promising future for digital services in the country.
As more institutions embrace these changes, citizens can expect a more streamlined and accessible experience when interacting with public services, according to their discussions on the EBC Addis Ken program.